Privacy Policy

The Kitchen Replacement Co. ("we", "us", "our") is a Melbourne-based kitchen replacement business. We respect your privacy and are committed to handling your personal information openly and responsibly.

This policy applies to information collected through our website, quote and contact forms, phone and email enquiries, and during the course of providing our services.

We only collect information that helps us respond to you and deliver our services. This may include:

• Contact details such as your name, email address, phone number, and suburb.
• Details about your kitchen and project, including the answers you give in our quote form.
• Any photos, plans, or documents you choose to share with us.
• Basic technical information collected automatically when you visit the site, such as browser type and pages viewed.

We use the information you provide to:

• Respond to your enquiry and give you honest advice about your kitchen.
• Prepare quotes and coordinate the parts of your kitchen replacement.
• Communicate with you about your project and answer your questions.
• Improve our website and the way we work.

We do not send marketing you did not ask for, and we do not chase enquiries with repeated sales calls. When you contact us, we reach out to talk things through and then leave the decision with you.

You can ask us to stop contacting you at any time and we will respect that request.

We do not sell your personal information. We only share it where it is needed to deliver your project or where we are required to by law. This may include:

• Trusted trades and suppliers directly involved in your kitchen replacement.
• Service providers who help us run our business, such as email or scheduling tools.
• Authorities or advisors where we are legally obliged to disclose information.

We take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access. We keep it only for as long as we need it for the purposes described here, or as required by law.

You can ask to see the personal information we hold about you and request that we correct anything that is inaccurate. Just get in touch and we will help. There is normally no charge for this.

Our website may use cookies and basic analytics to understand how the site is used and to improve it. You can control or disable cookies through your browser settings; some parts of the site may work differently if you do.

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. We encourage you to review it occasionally.